SHIPPING & RETURNS
ALL NON-DEFECTIVE MERCHANDISE WILL BE SUBJECT TO A 15% RESTOKING FEE AND YOU MUST USE YOUR OWN SHIPPING RETURN LABEL.
Claims for any damages must be made within 3 days upon receipt of merchandise. All items returned must be in the original condition.
Shipping and handling fees are not refundable. (Including but not limited to all refused and unaccepted packages.) For refused or unaccepted packages, we will charge the return shipping fee onto any credit card you have provided. The refused merchandise will be subject to a 15% restocking fee.
In the case you use your own shipper ID from UPS or FedEx to ship out merchandise, the shipper ID must be ACTIVE. All chargebacks due to inactive or cancelled shipper ID's will be invoiced and charged onto any credit card you have provided. Price on this invoice does not included shipping and handling fees. Customer is fully responsible for these fees.
Please allow 1-4 days for your non-preorder orders to be confirmed & processed. We will try our best to ship out orders placed before 12 p.m. PST on the same day, however, same day shipping is NOT guaranteed. If you need your order 'Rush' processed, please make sure to give us a call to make sure we are able to rush your order. Simply notating in the 'notes' section will not assure rush shipping or same-day shipping as the pace of order processing is dependent on various factors.
One of the benefits of carrying our line is that we offer "open-packs" for most of our styles, which gives the customer the freedom to choose the sizes to purchase for the store/boutique. However, please keep in mind that due to our "open-pack" policy, there is a possibility that we may be out of stock on certain sizes of each style. If anything is missing on your order, we may call for confirmation before shipping out the order.